候诊家属 Waiting, Updates and Family

By the end of this module you can…

• Explain kindly why the sickest patients are seen first, without talking about anyone else.
• Give an honest update: what we are waiting for, about how long, and when you’ll be back.
• Ask the patient who may know about their care, and handle phone calls and visitors by the rules.
• Calm an upset family member with words that acknowledge the feeling, never dismiss it.
• Respond when a family asks the team to keep a diagnosis from the patient.

Key vocabulary

Sixteen words from this module. Tap the speaker to hear each one.

Waiting

• 候诊室hòu zhěn shìWaiting room
• 排队pái duìTo wait in line, to wait your turn
• 病情bìng qíngCondition (how the patient is doing)
• 床位chuáng wèiA bed (on a ward)
• 毯子tǎn ziBlanket
• 充电器chōng diàn qìPhone charger
• 喝水hē shuǐTo drink water
• 厕所cè suǒRestroom

Family and feelings

• 家属jiā shǔFamily members (of a patient)
• 探视tàn shìTo visit (a patient)
• 联系人lián xì rénContact person
• 隐私yǐn sīPrivacy
• 同意tóng yìTo agree; permission
• 打电话dǎ diàn huàTo phone, to call
• 着急zháo jíWorried, anxious, impatient
• 投诉tóu sùTo make a complaint

Ten core phrases

The lines from this module’s take-home phrase sheet. In the course you can print them on one page for your pocket.

1. 急诊是按病情轻重看的，不是按先来后到。Jí zhěn shì àn bìng qíng qīng zhòng kàn de, bú shì àn xiān lái hòu dào.By how sick, not who came first.
2. 要是更疼了、头晕、喘不上气，马上告诉我们。Yào shi gèng téng le, tóu yūn, chuǎn bu shàng qì, mǎ shàng gào su wǒ men.More pain, dizzy or short of breath: tell us right away.
3. 让您久等了。Ràng nín jiǔ děng le.Sorry to keep you waiting.
4. 我们在等CT结果，大概还要一个小时。Wǒ men zài děng CT jié guǒ, dà gài hái yào yí ge xiǎo shí.Waiting for the CT: about another hour.
5. 我半个小时以后回来告诉您。Wǒ bàn ge xiǎo shí yǐ hòu huí lai gào su nín.I’ll be back in half an hour.
6. 您的情况，可以告诉您女儿吗？Nín de qíng kuàng, kě yǐ gào su nín nǚ ér ma?May I tell your daughter how you are?
7. 请问您是病人的什么人？Qǐng wèn nín shì bìng rén de shén me rén?How are you related to the patient?
8. 我们这里每次可以进来两个人。Wǒ men zhè lǐ měi cì kě yǐ jìn lai liǎng ge rén.Here, two people can come in at a time.
9. 先别吃东西、别喝水，等医生说可以了再吃喝。Xiān bié chī dōng xi, bié hē shuǐ, děng yī shēng shuō kě yǐ le zài chī hē.Nothing to eat or drink until the doctor says.
10. 我看得出来您很着急。Wǒ kàn de chū lai nín hěn zháo jí.I can see you’re really worried.

What’s in Module 10

1. Part 1 · Warm-UpWarm-Up: The Waiting Room
2. Part 2 · The Words for WaitingReading the Pinyin · Saying 家里人 vs. Charting 紧急联系人 · Vocabulary · Flash Cards · Why Others Go First
3. Part 3 · UpdatesThe Update Script · What We Are Waiting For · Key Patterns · Coming Back When You Said
4. Part 4 · Family and PrivacyPrivacy: Ask the Patient First · Phone Calls and One Family Contact · Visitors at the Bedside · Water, Blankets and Chargers
5. Part 5 · Hard MomentsWhen Someone Is Upset · “Don’t Tell Her” · What Families Say · Putting It Together
6. Part 6 · Role-PlayRound 1 · Guided Conversation · Round 2 · Controlled Practice · Rounds 3, 4 & 5 · Independent
7. Part 7 · Knowledge CheckModule 10 Knowledge Check
8. Part 8 · Wrap-UpModule 10 Homework · Take-Home Phrase Sheet · Module 10 Wrap-Up · 下次见