Module 12 of 12 · 心理健康中文 Mental Health
危机沟通 Crisis Care and Hard Conversations
Stay steady in a crisis in Mandarin: calming things down, a crisis call, voices, hospital holds, family, loss, and saying goodbye.
By the end of this module you can…
- Calm a tense moment: a low voice, space, simple choices, and no arguing.
- Take a crisis call: immediate danger first, then the right route: 988, a crisis team, or 911.
- Ask about voices and fears without arguing, and explain voluntary and involuntary hospital care honestly.
- Listen to family in a crisis, and say clearly what you can and cannot share.
- Plan the first week after discharge, speak with care after a suicide loss, and end therapy well.
Key vocabulary
Sixteen words from this module. Tap the speaker to hear each one.
In the moment
- 冷静lěng jìngCalm
- 缓和huǎn héTo ease, de-escalate
- 空间kōng jiānSpace
- 选择xuǎn zéChoice
- 幻听huàn tīngAuditory hallucinations
- 妄想wàng xiǎngDelusion
- 危机小组wēi jī xiǎo zǔCrisis team
- 家属jiā shǔFamily members (of a patient)
The hospital and after
- 住院zhù yuànTo be admitted to hospital
- 自愿zì yuànVoluntary
- 非自愿住院fēi zì yuàn zhù yuànInvoluntary hospitalization (a hold)
- 权利quán lìRights
- 出院chū yuànTo be discharged
- 随访suí fǎngFollow-up
- 复发fù fāRelapse, recurrence
- 结束治疗jié shù zhì liáoEnding therapy
Ten core phrases
The lines from this module’s take-home phrase sheet. In the course you can print them on one page for your pocket.
- 我在这儿，我们慢慢说。Wǒ zài zhèr, wǒ men màn màn shuō.I’m here. Let’s talk slowly.
- 现在有没有人有危险？Xiàn zài yǒu méi yǒu rén yǒu wēi xiǎn?Is anyone in danger right now?
- 家里有没有枪，或者别的危险的东西？Jiā lǐ yǒu méi yǒu qiāng, huò zhě bié de wēi xiǎn de dōng xi?Any guns at home, or anything else dangerous?
- 声音有没有叫您做什么事？Shēng yīn yǒu méi yǒu jiào nín zuò shén me shì?Do the voices tell you to do anything?
- 我没有听到，不过我相信这些声音对您来说很真实。Wǒ méi yǒu tīng dào, bú guò wǒ xiāng xìn zhè xiē shēng yīn duì nín lái shuō hěn zhēn shí.I don’t hear them, but I believe they feel real to you.
- 这不是惩罚，是为了保护您的安全。Zhè bú shì chéng fá, shì wèi le bǎo hù nín de ān quán.This isn’t a punishment. It’s to keep you safe.
- 他的治疗内容，要有他的同意，我才能告诉您。Tā de zhì liáo nèi róng, yào yǒu tā de tóng yì, wǒ cái néng gào su nín.I can share his treatment only with his consent.
- 出院以后，我们七天之内见一次面。Chū yuàn yǐ hòu, wǒ men qī tiān zhī nèi jiàn yí cì miàn.After discharge, we’ll meet within seven days.
- 这不是您的错。Zhè bú shì nín de cuò.It isn’t your fault.
- 以后如果需要，随时可以再联系我们。Yǐ hòu rú guǒ xū yào, suí shí kě yǐ zài lián xì wǒ men.If you ever need us again, contact us any time.
What’s in Module 12
- Part 1 · Warm-UpWarm-Up: Staying Steady
- Part 2 · The Words for a CrisisReading the PinyinSaying 听到声音 vs. Charting 幻听Vocabulary · Flash CardsCalming Things Down
- Part 3 · In a CrisisThe Crisis Call Script988, a Crisis Team, or 911?Key PatternsAsking About Voices, Without ArguingHospital: By Choice, or a HoldFamily in a Crisis
- Part 4 · After a CrisisThe First Week HomeAfter a Death by SuicideWords That Help After a Loss
- Part 5 · Endings & Next StepsEnding Therapy WellWhat Patients and Families SayPutting It Together
- Part 6 · Role-PlayRound 1 · Guided ConversationRound 2 · Controlled PracticeRounds 3, 4 & 5 · Independent
- Part 7 · Knowledge CheckModule 12 Knowledge Check
- Part 8 · Wrap-UpModule 12 HomeworkTake-Home Phrase SheetCourse Wrap-Up · 毕业了
Practice it properly
The full module adds dialogues, role-plays, pronunciation drills and a Knowledge Check. Pass the check to earn a certificate of completion you can add to LinkedIn.