前台报到 Greetings and Check-in

By the end of this module you can…

• Greet every patient and family member respectfully.
• Introduce yourself, and say what you’ll do.
• Confirm the name, date of birth, time and doctor.
• Ask whether anything has changed, and for the insurance card.
• Say where to wait, and roughly for how long.

Key vocabulary

Fourteen words from this module. Tap the speaker to hear each one.

Courtesy & people

• 您好nín hǎoHello (formal)
• 请qǐngPlease
• 谢谢xiè xieThank you
• 稍等shāo děngJust a moment
• 不好意思bù hǎo yì siExcuse me; sorry
• 前台qián táiFront desk

The clinic

• 诊所zhěn suǒClinic
• 预约yù yuēAppointment; to book
• 报到bào dàoTo check in
• 医生yī shēngDoctor
• 候诊室hòu zhěn shìWaiting room
• 表格biǎo géForm
• 保险卡bǎo xiǎn kǎInsurance card
• 请坐qǐng zuòPlease have a seat

Ten core phrases

The lines from this module’s take-home phrase sheet. In the course you can print them on one page for your pocket.

1. 您好，请问您有预约吗？Nín hǎo, qǐng wèn nín yǒu yù yuē ma?Hello, do you have an appointment?
2. 我叫Anna，是这里的医疗助理。Wǒ jiào Anna, shì zhè lǐ de yī liáo zhù lǐ.My name is Anna. I’m a medical assistant here.
3. 请说一下您的名字和出生日期。Qǐng shuō yí xià nín de míng zi hé chū shēng rì qī.May I have your name and date of birth?
4. 请问您约的是几点？看哪位医生？Qǐng wèn nín yuē de shì jǐ diǎn? Kàn nǎ wèi yī shēng?What time is your appointment, and which doctor?
5. 您的地址、电话或者保险有变吗？Nín de dì zhǐ, diàn huà huò zhě bǎo xiǎn yǒu biàn ma?Has your address, phone or insurance changed?
6. 请出示一下您的保险卡和证件。Qǐng chū shì yí xià nín de bǎo xiǎn kǎ hé zhèng jiàn.Could I see your insurance card and ID?
7. 请到候诊室坐一下。Qǐng dào hòu zhěn shì zuò yí xià.Please have a seat in the waiting room.
8. 大概要等十五分钟。Dà gài yào děng shí wǔ fēn zhōng.It will be about fifteen minutes.
9. 等医生准备好了，我们会叫您的名字。Děng yī shēng zhǔn bèi hǎo le, wǒ men huì jiào nín de míng zi.When the doctor is ready, we’ll call your name.
10. 有什么问题，可以随时问我。Yǒu shén me wèn tí, kě yǐ suí shí wèn wǒ.If you have any questions, ask me any time.

What’s in Module 1

1. Part 1 · Warm-UpWarm-Up
2. Part 2 · Greetings & IntroductionsThe Single Most Important Habit · Vocabulary · Flash Cards · The Check-in Script · Upgrade Your Introduction · Key Patterns
3. Part 3 · Who, When and Which DoctorConfirming the Patient and the Appointment · Reference · Reading a Date · Reference · Telling the Time
4. Part 4 · At the Front DeskAnything Changed? · Please Have a Seat · On the Phone · Around the Clinic
5. Part 5 · Role-PlayRound 1 · Guided Conversation · Round 2 · Controlled Practice · Rounds 3, 4 & 5 · Independent
6. Part 6 · Knowledge CheckModule 1 Knowledge Check
7. Part 7 · Wrap-UpModule 1 Homework · Take-Home Phrase Sheet · Module 1 Wrap-Up · 下次见