打招呼 Greetings at the Counter

By the end of this module you can…

• Greet every customer at the counter with respectful Mandarin.
• Introduce yourself as the pharmacist, and ask how you can help.
• Confirm a patient’s name and date of birth before any prescription.
• Ask drop-off or pickup, and say how long it will take.
• Offer to answer questions, and close the visit warmly.

Key vocabulary

Fourteen words from this module. Tap the speaker to hear each one.

Courtesy & people

• 您好nín hǎoHello (formal)
• 请qǐngPlease
• 谢谢xiè xieThank you
• 稍等shāo děngJust a moment
• 不好意思bù hǎo yì siExcuse me; sorry
• 药剂师yào jì shīPharmacist

The pharmacy

• 药房yào fángPharmacy
• 处方chǔ fāngPrescription
• 药yàoMedicine
• 取药qǔ yàoTo pick up medicine
• 交处方jiāo chǔ fāngTo drop off a prescription
• 柜台guì táiCounter
• 排队pái duìTo wait in line
• 收据shōu jùReceipt

Ten core phrases

The lines from this module’s take-home phrase sheet. In the course you can print them on one page for your pocket.

1. 您好，请问有什么可以帮您？Nín hǎo, qǐng wèn yǒu shén me kě yǐ bāng nín?Hello, how can I help you?
2. 我叫Anna，是这里的药剂师。Wǒ jiào Anna, shì zhè lǐ de yào jì shī.My name is Anna. I’m a pharmacist here.
3. 请问您是取药还是交处方？Qǐng wèn nín shì qǔ yào hái shi jiāo chǔ fāng?Picking up, or dropping off a prescription?
4. 请说一下您的名字和出生日期。Qǐng shuō yí xià nín de míng zi hé chū shēng rì qī.May I have your name and date of birth?
5. 这是给您自己的药吗？Zhè shì gěi nín zì jǐ de yào ma?Is this medicine for you?
6. 大概要等二十分钟。Dà gài yào děng èr shí fēn zhōng.It will take about twenty minutes.
7. 药配好了会给您发短信。Yào pèi hǎo le huì gěi nín fā duǎn xìn.We’ll text you when it’s ready.
8. 请稍等，我帮您查一下。Qǐng shāo děng, wǒ bāng nín chá yí xià.Just a moment, let me check for you.
9. 您有什么问题想问药剂师吗？Nín yǒu shén me wèn tí xiǎng wèn yào jì shī ma?Any questions for the pharmacist?
10. 这是您的药，慢走。Zhè shì nín de yào, màn zǒu.Here is your medicine. Take care.

What’s in Module 1

1. Part 1 · Warm-UpWarm-Up
2. Part 2 · Greetings & IntroductionsThe Single Most Important Habit · Vocabulary · Flash Cards · The Counter Script · Upgrade Your Introduction · Key Patterns
3. Part 3 · Confirming Patient InformationConfirming Patient Information · Reference · Reading a Date
4. Part 4 · At the CounterHow Long Will It Take? · On the Phone · Around the Pharmacy · Closing the Visit
5. Part 5 · Role-PlayRound 1 · Guided Conversation · Round 2 · Controlled Practice · Rounds 3, 4 & 5 · Independent
6. Part 6 · Knowledge CheckModule 1 Knowledge Check
7. Part 7 · Wrap-UpModule 1 Homework · Take-Home Phrase Sheet · Module 1 Wrap-Up · 下次见