交方取药 Drop-off and Pickup

By the end of this module you can…

• Take a new prescription and find out what the patient needs.
• Explain refills: how many are left, when, and how to get more.
• Explain transfers and prescriptions sent by the doctor.
• Ask for ID and a signature, and say why.
• Say what happens when it isn’t ready, kindly and clearly.

Key vocabulary

Fourteen words from this module. Tap the speaker to hear each one.

Prescriptions

• 新处方xīn chǔ fāngNew prescription
• 续药xù yàoTo refill a prescription
• 转处方zhuǎn chǔ fāngTo transfer a prescription
• 电子处方diàn zǐ chǔ fāngE-prescription
• 药瓶yào píngPill bottle
• 标签biāo qiānLabel
• 药袋yào dàiPharmacy bag
• 自动续药zì dòng xù yàoAuto-refill

At pickup

• 签字qiān zìTo sign
• 证件zhèng jiànID document
• 驾照jià zhàoDriver’s license
• 地址dì zhǐAddress
• 电话号码diàn huà hào mǎPhone number
• 送药上门sòng yào shàng ménHome delivery

Ten core phrases

The lines from this module’s take-home phrase sheet. In the course you can print them on one page for your pocket.

1. 是新药，还是以前吃过的药？Shì xīn yào, hái shi yǐ qián chī guo de yào?Is it a new medicine, or one you’ve taken before?
2. 您对什么药过敏吗？Nín duì shén me yào guò mǐn ma?Are you allergic to any medicines?
3. 您想等，还是晚点再来取？Nín xiǎng děng, hái shi wǎn diǎn zài lái qǔ?Would you like to wait, or come back later?
4. 您的药配好了，可以来取了。Nín de yào pèi hǎo le, kě yǐ lái qǔ le.Your medicine is ready to pick up.
5. 这个药还可以续两次。Zhè ge yào hái kě yǐ xù liǎng cì.This medicine has two refills left.
6. 这个处方已经续完了，我们可以帮您联系医生。Zhè ge chǔ fāng yǐ jīng xù wán le, wǒ men kě yǐ bāng nín lián xì yī shēng.No refills left. We can contact your doctor.
7. 请出示一下您的证件。Qǐng chū shì yí xià nín de zhèng jiàn.Could I see your ID, please?
8. 请在这里签字。Qǐng zài zhè lǐ qiān zì.Please sign here.
9. 我们一起看一下标签，名字对吗？Wǒ men yì qǐ kàn yí xià biāo qiān, míng zi duì ma?Let’s check the label together. Is the name right?
10. 说明书我们可以打印中文的。Shuō míng shū wǒ men kě yǐ dǎ yìn zhōng wén de.We can print the leaflet in Chinese.

What’s in Module 2

1. Part 1 · Warm-UpWarm-Up: New or Refill?
2. Part 2 · The Words for PrescriptionsReading the Pinyin · Saying 拿药 vs. Writing 取药 · Vocabulary · Flash Cards · Where Is My Prescription?
3. Part 3 · At the CounterThe Drop-off Script · Check, Then Promise · Key Patterns · Refills and Transfers · ID and Signatures · Questions at Drop-off
4. Part 4 · Waiting and DelaysWhen It Isn’t Ready · Delivery, Drive-Through and Auto-Refill · Checking the Bag Together
5. Part 5 · Concerns & LabelsWhat Customers Say · Labels and Leaflets · Putting It Together
6. Part 6 · Role-PlayRound 1 · Guided Conversation · Round 2 · Controlled Practice · Rounds 3, 4 & 5 · Independent
7. Part 7 · Knowledge CheckModule 2 Knowledge Check
8. Part 8 · Wrap-UpModule 2 Homework · Take-Home Phrase Sheet · Module 2 Wrap-Up · 下次见